Data entry professionals rarely fire accounts although they sometimes should. Instead, they needlessly endure poor tape quality, inefficiency, rude behavior, slow payment and a host of other torments. Why? Within recent years, one data entry professional terminated two accounts and has suffered no regrets. The first account demanded, and received, 12-hour turnaround time but refused to pay until three months later. It took almost a year of increasing frustration and resentment to propel the professional into severing the relationship.
The second account was terminated because the rules kept changing. One week after agreeing upon transcription specifications which included copies of all reports and establishing what was believed to be excellent rapport with the office manager, she announced that only some reports required copying. Two days later, she once again ordered copies of all reports. Two days after that, she demanded 24- instead of 48-hour turnaround. Two days after that, she decided afternoon delivery was preferable to morning delivery. The account's front office staff was disagreeable and inefficient; hours were wasted waiting for tapes and transmit logs. In an attempt to solve the problem, the professional met with the manager. They discussed the issues; she praised the professional's work and continued to change the rules. Finally, the data entry professional ended the relationship.
Data entry professionals should never sacrifice their integrity. Loyalty to an ethical account is admirable, but not all accounts are ethical. If you find yourself in an unpleasant and unproductive work situation, take action. Acquire and nurture accounts that are professionally rewarding.
Always leave an account with professional dignity and decorum. If you are informed that your services will no longer be needed, it is appropriate to inquire why. It is important for you to know if the quality of your service has been unsatisfactory. Do not, however, withhold work or refuse to finish work in progress simply to be vindictive.
Being released from an account is not necessarily a negative reflection on you or your work, and the separation may be only temporary. In a few weeks or months, you may receive a call from the client who discharged you, once again requesting your services. Always leave clients with a memory of your smile and professional demeanor. It may result in future business when you least expect it.
No matter how long you are in business, you will occasionally get a returned check marked in big, bold letters NSF (nonsufficient funds). Most retail businesses charge clients for returned checks, and it is appropriate for professional data entry professionals to charge for returned checks, too. You may charge only what your bank charges you or ad an additional fee for your time and trouble.
It's a good idea to remind the client in a subtle way that you are taking special care of him or her. You might try pointing out that you are providing a variety of services tailored to his needs, more extensive than those for the average accounts, and that while you are happy to do this for him, there is only so much you can do.
To Your Success.
John Benjamin
http://www.123InternetBiz.com/PIP
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